Delivery Information

Here at Lincs Aquatics LTD, we are always looking at ways to supply our customers with the best delivery experience around. Please see the below FAQ. If your query is not answered below, please contact us.

What delivery methods do you offer? 

At Lincs Aquatics LTD, we offer various delivery methods to our customers, which allows us to ensure that your order arrives with you safely and as quickly as possible. Please see the list below of our different delivery methods.


Method 1 – Lincs Aquatics LTD Own Delivery Vehicle Pallets & Parcels.

This method would be our preferred method to use as the delivery will be completed by our staff who know and understand our products. This delivery method can take between 1-5 Working days for delivery. Our vehicles are in certain areas on set days (see section "Lincs Aquatics LTD Own Delivery Vehicle" for more details of this method.
For all orders not covered by our delivery vehicle will be dispatched on a standard delivery service which can take between 3-5 working days to arrive. You can upgrade this to next day service for £7.99.

Method 2 –Parcel Delivery.

This delivery method is a mixture of Royal Mail and DHL. Items that are small enough to go into packets are sent out via Royal Mail; this is a non-tracked method. Anything larger, excluding aquariums, will be sent out by DHL and be traceable by you.

Method 3 – Pallet Delivery

This delivery method is for aquariums and cabinets due to the size and weight. These will be delivered by The Pallet Network (TPN), which will be a haulage company local to your area. Pallet Delivery is a kerbside delivery only

How much does delivery cost? 

We offer a few different delivery options depending on the size and value of your order.

Orders over £50 qualify for free mainland UK delivery which will arrive within 3-5 working days of the order being processed.

Orders Below £50 in Mainland UK will be charged a standard delivery fee of £5.99.

Additional Shipping Charges

For any orders that do not include Aquariums, the below is charged:

For all Aquarium deliveries (Excluding biOrbs), the below is charged:

How long does delivery take?

Orders are typically processed within 1-2 working days of the order being placed. Delivery can take between 3-5 working days from the date the order was processed.

What if part of my order is out of stock?

On the odd occasion, part of your order does go out of stock after you have completed your order. Our logistics team will contact you either by the number on your order or the email address to advise you that the item is out of stock. If you would like us to dispatch the rest of your order while you wait for the other to come into stock, please let us know and we will arrange this.

What should I do if my order is delayed?

Deliveries can take between 3-5 working days. You should receive an email the day before your order is due for delivery with your tracking information. If you do not receive any communications from us, please contact us, and we will track the order and send the details to you.

Do you process orders on weekends and bank holidays?

We do not process orders on weekends. Orders placed after 4 pm on a Friday will be processed the following Monday. We do process orders on bank holidays (Excluding Christmas). However, they may not be dispatched until after the bank holiday as it depends on our couriers' schedule.

Do you charge extra to deliver to certain postcodes?

Unfortunately, yes, we do as our couriers charge us significantly more to send orders to specific locations. Lincs Aquatics LTD absorbs some of the cost for the delivery. Then the additional outstanding amount is to be paid by the customer. You can see a breakdown of the other charges in the "How Much Does Delivery Cost?" Section. These areas include but not limited to:  Northern Ireland, Isle of Man, Isle of Scilly, Channel Islands and the Scottish Highlands and Islands. Postcodes: PO36 and Above (Pallet Deliveries Only), AB, PH, IV1-36, IV63, KW1-14, PA21-41, KA27-28, PA20, PA42-49, PA60-90, ZE, JE, GY. IM, IV40-56, KW15-17, HS, BT.

Can I choose a delivery date or time?

We cannot change the delivery date once sent for parcels dispatched by Royal Mail.
For parcels dispatched by DHL, you can rearrange your delivery with DHL directly when you receive your tracking information.
For TPN deliveries, a date can be selected on checkout. Please note that this date is not guaranteed, but our logistics team will contact you if we cannot meet the requested date.

Lincs Aquatics LTD own delivery vehicle.

New to 2021, we have introduced our own delivery vehicle service that covers a large area of the UK. We can guarantee that your delivery arrives when booked with this delivery service. It will be an experienced delivery crew that will be able to give you advice and support on your doorstep when they deliver your new products.
Our own delivery vehicle is a kerbside only delivery. We can provide delivery into your home so long as the end location is in a reasonable area. Please contact us to find out more.
Our delivery dehicles only cover certain areas on specific days to ensure we supply an excellent delivery time. See the table below to see the days we are in your area.
Postcodes outside of our delivery areas will be dispatched as a standard delivery service which can take between 3-5 working. You can upgrade to next working day delivery for £7.99.

These delivery days are subject to change at any time. We also reserve the right to send out any items by a different service when we see fit. Items may arrive before or after dates stated below but we will do our best to inform you of any delays.

Run Postcodes
Monday LN11-13, LN7, DN15-16, DN18-20, DN31-41, HU, YO1-7, YO9-99, HG, DL, TS, DH, SR, 
Tuesday LN8, DN10, DN21-22, S1-13, S17-18, S20-21, S25-26, S32-33, S41-45, S80-81, DE45, SK7, SK9-12, SK17, SK22-23, WA16, CW, ST7-8, ST13, 
Wednesday DN1-9, DN11-12, DN14, DN17, YO8, LS, WF, BD1-22, BB1-6, BB8-18, HX, OL, BL, M, PR5-7, PR25-26, WN, WA, HD, SK1-6, SK8, SK13-16, S35-36, S70-75, S61-66, 
Thursday LN4, LN9-10, NG31-34, LE, CV, B, DY, WR, HR8, GL1-4, GL18-20, GL50-56, LN1-3, LN5-6, NG1-30, DE1-44, ST1-6, ST9-12, ST14-25, TF, WV, WS, 
Weekend PE, NN, OX, SN7, RG, SL, HP, MK, NR, IP, CB, CO, CM, LU, AL, SG, EN, WD, HA, UB, TW

What aquariums are excluded from pallet deliveries?

Small Aquariums like biOrbs are excluded from pallet deliveries and sent out by DHL. This is because a single person can lift them as they are lightweight.

Small glass aquariums are only available for delivery on our own vehicle.

Smaller cabinets will be sent out via DHL.

Why can't I have pond plants delivered?

We are only able to deliver pond plants on our own delivery vehicle which means that we can only deliver to pond plants to the below postcodes. Any Postcode outside of these area we are currently unable to deliver to them.

Run Postcodes
Monday LN11-13, LN7, DN15-16, DN18-20, DN31-41, HU, YO1-7, YO9-99, HG, DL, TS, DH, SR, 
Tuesday LN8, DN10, DN21-22, S1-13, S17-18, S20-21, S25-26, S32-33, S41-45, S80-81, DE45, SK7, SK9-12, SK17, SK22-23, WA16, CW, ST7-8, ST13, 
Wednesday DN1-9, DN11-12, DN14, DN17, YO8, LS, WF, BD1-22, BB1-6, BB8-18, HX, OL, BL, M, PR5-7, PR25-26, WN, WA, HD, SK1-6, SK8, SK13-16, S35-36, S70-75, S61-66, 
Thursday LN4, LN9-10, NG31-34, LE, CV, B, DY, WR, HR8, GL1-4, GL18-20, GL50-56, LN1-3, LN5-6, NG1-30, DE1-44, ST1-6, ST9-12, ST14-25, TF, WV, WS, 
Saturday PE8-10, NN, OX, SN7, RG, SL, HP6-22, MK18, 
Sunday  PE12-16, PE30-38, NR, IP, CB, CO, CM0-15, CM22, CM24, CM77, PE1-7, PE11, PE19-29, MK1-17, MK19-46, LU, HP1-5, HP23, AL, SG, CM16-21, CM23, EN, WD, HA, UB, TW
What happens if I cancel my aquarium delivery once its already on the way to me?

Any aquarium deliveries that have been pre arranged and/or booked in with The Pallet Network (TPN) and have left our warehouse for delivery will be liable for the full cost of the return of the pallet. This will be deducted from any refunds issued to the customer. Confirmation of the cost will be confirmed in writing.