Help & Contact

Yes, we send out a reminder email 3 – 5 days before we take payment. If you do not have the funds available in most cases this will just cancel the subscription 

If you log in to your account, click subscriptions, and you can manage them there. 

Alternatively you can email us at Contact@LincsaAquatics.com or call us on 01507451000 

Yes, you can subscribe to as many items as you like, this will give you a bigger discount and will also allow you to save money on postage. 

Up to you, if you pick every 4 weeks, your item will be delivered to you every 4 weeks! 

5% off all subscription orders + upgrade to next working day delivery for all subscription items. 

If your payment is cleared by midday we will send it out on the next working day service to make sure you get your order as soon as possible! 

Next Day Shipping Upgrade - Cut off is at Noon/12:00pm

Orders after that time will be processed the next working day

Please Note: We only deliver ponds and pond plants on our own delivery vehicles!

The blue highlighted area on the map below is where we deliver on our own vehicle! Unfortunately, if you are not in one of these postcode zones we are unable to deliver certain items such as plants, small glass items and selective other products.

We offer a few different delivery options depending on the size and value of your order.

Orders over £50 qualify for free mainland UK (excludes Northern Ireland) delivery which will arrive within 3-5 working days of the order being processed.

If you do not have one, please follow the information at https://www.gov.uk/eori

Orders Below £50 in Mainland UK will be charged a standard delivery fee of £5.99.

Pond Plant and Tropical/Marine/Pond Livestock will be charged a delivery fee of £14.99.

Additional Shipping Charges

For any orders that do not include Aquariums, the below is charged:

Next Working Day Parcel Delivery to Mainland UK - £7.99 OR £2.99 if the order is over £50

Standard Parcel Delivery to Northern Ireland £8.99

Standard Parcel Delivery to Scottish Highlands & Islands £9.99

Standard Parcel Delivery to Jersey & Guernsey £12.99

For all Aquarium deliveries (Excluding biOrbs & Smaller Aquariums), the below is charged:

Next Working Day Pallet Delivery - £20

2 Hour Booking Slot Pallet Delivery - £20

Pallet Delivery to Northern Ireland - £45

Pallet Delivery to Isle of Wight (PO30 and Above) and Scottish Highlands (AB, PH, IV1-36, IV, KW1-14, KY, PA21-41) - £45

Pallet Delivery to the Scottish Isles (KA27-28, PA60-90, ZE, JE, GY, IM, IV40-56, KW15-17, PH42-44, PA20, PA42-49) - £120

Pallet Delivery to Outer Hebrides (HS) - £140

Pond's over 1000 litres will be a curb side pallet delivery.

Aquariums over 240 litre will be a curb side pallet delivery.

This is applied automatically at the checkout once you have added your subscription.

Discount is automatically applied at the checkout when you select to subscribe to an item, and is available on all subscription items. 

You will get your first order soon after purchasing, the following orders will arrive in the time frame you selected.

If you picked every 4 weeks, payment would be made every 4 weeks and a few days later the products will arrive with you. 

Add your items to your basket, during the checkout stage there is a “Subscription box at the bottom of the page, if you click this you can then choose your subscription options.

If your delivery arrives damaged, please let us know immediately, either by phoning us on 01507 451000 or emailing us at contact@lincsaquatics.com with photos of the damaged item.

This must be with in 24 hours of delivery and you don't need to fill in our Returns Form

In the notes section of the checkout process, you can enter a date you would like to receive your order and our team will try and accommodate where possible. 

We cannot change the delivery date once a parcel is dispatched by Royal Mail.

Please note that this date is not guaranteed, but our logistics team will contact you if we cannot meet the requested date.

Unfortunately, yes, we do as our couriers charge us significantly more to send orders to specific locations. We absorb some of the cost for the delivery. Then the additional outstanding amount is to be paid by the customer. You can see a breakdown of the other charges in the "How Much Does Delivery Cost?" Section. These areas include but are not limited to:  Northern Ireland, Isle of Man, Isle of Scilly, Channel Islands and the Scottish Highlands and Islands. Postcodes: PO36 and Above (Pallet Deliveries Only), AB, PH, IV1-36, IV63, KW1-14, PA21-41, KA27-28, PA20, PA42-49, PA60-90, ZE, JE, GY. IM, IV40-56, KW15-17, HS, BT.

We work every day, which means we will package and get your order as soon as possible, but due to our couriers, orders are only collected Monday - Friday excluding Bank Holidays.  

Next Day Shipping cut off is at Noon/12:00pm

Orders after that time will be processed the next working day

Please Note: Certain ponds, aquariums, all pond plants, and all livestock are excluded from free delivery.

The blue highlighted area on the map below is where we deliver on our own vehicle. Unfortunately, if you are not in one of these postcode zones we are unable to deliver certain items such as plants, small glass items and selective other products.

We offer a few different delivery options depending on the size and value of your order.

Certain orders over £50 qualify for free mainland UK (excludes Northern Ireland, Pond Plants, and livestock) delivery which will arrive within 3-5 working days of the order being processed.

Orders Below £50 in Mainland UK will be charged a standard delivery fee of £5.99.

Pond Plant and Tropical/Marine/Pond Livestock will be charged a delivery fee of £19.99.

Additional Shipping Charges

For any orders that do not include Aquariums, the below is charged:

Next Working Day Parcel Delivery to Mainland UK - £7.99 OR £4.99 if the order is over £50 (excludes Northern Ireland, Scottish Highlands & Islands)

Standard Parcel Delivery to Northern Ireland £15.99

Standard Parcel Delivery to Scottish Highlands & Islands £15.99

Standard Parcel Delivery to Jersey & Guernsey £12.99

For all Aquarium, Medium - Extra Large Terrarium/Vivarium/Paludarium deliveries (Excluding biOrbs & Smaller Aquariums), the below is charged:

You must be present for delivery and please check your item before signing for delivery.

A payment link will be sent to you if redelivery is required.

Next Working Day Pallet Delivery - £20

2 Hour Booking Slot Pallet Delivery - £20

Pallet Delivery to Northern Ireland - £80

Saturday Delivery - £60

Pallet Delivery to Isle of Wight (PO30 and Above) and Scottish Highlands (AB, PH, IV1-36, IV, KW1-14, KY, PA21-41) - £45

Pallet Delivery to the Scottish Isles, Isle of Man (KA27-28, PA60-90, ZE, IV40-56, KW15-17, PH42-44, PA20, PA42-49, IM) - £120

Pallet Delivery to Outer Hebrides (HS) - £200

Pond's over 1000 litres will be a curb side pallet delivery.

Aquariums over 125 litre will be a curb side pallet delivery.

The couriers we use are Royal Mail, DX, APC, and UPN.

Standard Delivery

Northern Ireland Standard Delivery

Next Day Delivery

Cut off is Noon/12:00pm

Saturday Delivery

Cut off is Noon/12:00pm

Livestock Delivery

Cut off is Noon/12:00pm

Plant Delivery

Cut off is Noon/12:00pm

Standard Curb Side Pallet Delivery

Cut off is Noon/12:00pm

Next Day Curb Side Pallet Delivery

Cut off is Noon/12:00pm

Saturday Curb Side Pallet Delivery

Cut off is Noon/12:00pm

Northern Ireland Curb Side Pallet Delivery

The couriers we use are Royal Mail, DX, APC, and UPN.

Standard Delivery

Northern Ireland Standard Delivery

Next Day Delivery

Cut off is Noon/12:00pm

Saturday Delivery

Cut off is Noon/12:00pm

Livestock Delivery

Cut off is Noon/12:00pm

Plant Delivery

Cut off is Noon/12:00pm

Standard Curb Side Pallet Delivery

Cut off is Noon/12:00pm

Next Day Curb Side Pallet Delivery

Cut off is Noon/12:00pm

Saturday Curb Side Pallet Delivery

Cut off is Noon/12:00pm

Northern Ireland Curb Side Pallet Delivery

Small Aquariums like biOrbs and Aquariums up to 180L are excluded from pallet deliveries and sent out by DX or APC. This is because a single person can lift them as they are lightweight.

Cabinets up to 180L will be sent out via DX or APC.

At Lincs Aquatics, we offer various delivery methods to our customers, which allows us to ensure that your order arrives with you safely and as quickly as possible. Please see the list below of our different delivery methods.

Method 1 – Lincs Aquatics Delivery Vehicle Pallets & Parcels.

This method would be our preferred method to use as the delivery will be completed by our staff who know and understand our products. This delivery method can take between 1-5 Working days for delivery. Our vehicles are in certain areas on set days (see section "Lincs Aquatics LTD Delivery Vehicle" for more details of this method.

All orders not covered by our delivery vehicle will be dispatched on a standard delivery service which can take between 3-5 working days to arrive. You can upgrade this to next day service for £7.99 or £2.99 if you spend more than £50.

Method 2 – Parcel Delivery.

This delivery method is a mixture of Royal Mail, FedEx, APC and DX. Items that are small enough to go into packets are sent out via Royal Mail; this is a non-tracked method. Anything larger, excluding aquariums, will be sent out by FedEx or DX and be traceable by you.

Method 3 – Pallet Delivery

This delivery method is for aquariums, cabinets, preformed ponds, extra large Terrarium/Vivarium/Paludarium. These will be delivered by United Pallet Network (UPN), which will be a haulage company local to your area. Pallet Delivery is kerbside delivery only.

Any aquarium deliveries that have been pre-arranged and/or booked in with The Pallet Network (TPN) and have left our warehouse for delivery will be liable for the full cost of the return of the pallet. This will be deducted from any refunds issued to the customer.

Confirmation of the cost will be confirmed in writing.

On the odd occasion, part of your order is out of stock after you have completed your order. Our logistics team will contact you either by the number on your order or the email address to advise you that the item is out of stock.

If you would like us to dispatch the rest of your order while you wait for the other to come into stock, please let us know and we will arrange this. 

By default, we will put your order on hold. 

New to 2021, we have introduced our own delivery vehicle service that covers a large area of the UK. We can guarantee that your delivery arrives when booked with this delivery service. It will be an experienced delivery crew that will be able to give you advice and support on your doorstep when they deliver your new products.

Our own delivery vehicle is a kerbside only delivery. We can provide delivery into your home so long as the end location is in a reasonable area. Please contact us to find out more.

Our delivery vehicles only cover certain areas on specific days to ensure we supply an excellent delivery time. See the table below to see the days we are in your area.

Postcodes outside of our delivery areas will be dispatched as a standard delivery service which can take between 3-5 working. You can upgrade to next working day delivery for £7.99.

These delivery days are subject to change at any time. We also reserve the right to send out any items by a different service when we see fit. Items may arrive before or after the dates stated below but we will do our best to inform you of any delays.

Run Postcodes

Monday LN11-13, LN7, DN15-16, DN18-20, DN31-41, HU, YO1-7, YO9-99, HG, DL, TS, DH, SR, 

Tuesday LN8, DN10, DN21-22, S1-13, S17-18, S20-21, S25-26, S32-33, S41-45, S80-81, DE45, SK7, SK9-12, SK17, SK22-23, WA16, CW, ST7-8, ST13, 

Wednesday DN1-9, DN11-12, DN14, DN17, YO8, LS, WF, BD1-22, BB1-6, BB8-18, HX, OL, BL, M, PR5-7, PR25-26, WN, WA, HD, SK1-6, SK8, SK13-16, S35-36, S70-75, S61-66, 

Thursday LN4, LN9-10, NG31-34, LE, CV, B, DY, WR, HR8, GL1-4, GL18-20, GL50-56, LN1-3, LN5-6, NG1-30, DE1-44, ST1-6, ST9-12, ST14-25, TF, WV, WS, 

Weekend PE, NN, OX, SN7, RG, SL, HP, MK, NR, IP, CB, CO, CM, LU, AL, SG, EN, WD, HA, UB, TW

Next Day Shipping Upgrade - Cut off is at Noon/12:00pm

Orders after Cut off will be processed the next working day

Once your order is in our couriers delivery network, you will get tracking information.

Please be aware that couriers might experience unforeseen delays in delivery. Any issues, please contact us.

Deliveries can take between 3-5 working days. You should receive an email the day before your order is due for delivery with your tracking information.

If you do not receive any communications from us, please contact us, and we will track the order and send the details to you.

Please note: 
Royal Mail tracking is only updated once a delivery attempt has been made. 

If you order has arrived damaged, you don't need to fill this form in. Please refer to Delivery -> Damages.

Please Click Here for our digital returns form. We host the form with Google, which means all information you input is safe and secure! Please note that this form will need to be filled in before we can process your return. If you are looking for a paper copy of this you can find this here

Once you have completed the returns form the item can be sent back to us. You do not need to wait for a response.

Returns are to be sent to the below address. Including if you purchased your item from one of our sister stores.

Lincs Aquatics LTD

FAO Arran Williams

Hanger 1

Strubby Airfield

Woodthorpe

Alford

LN13 0DD

GB

We would recommend returning anything to us on a trackable service so that you can keep track of the return coming to us. Items must be packed well, as any damage caused in transit back to us you will need to claim from the courier. In this instance, we will be more than willing to provide you with photos. You are responsible for the shipping cost of returning the item.

Our returns policy is 60 days from your purchase date. Your item must not be used and in a resalable condition. Please contact us via email at contact@lincsaquatics.com, and our technical team will contact you to start the returns process.

If the return request is made after 30 days of the delivery date, then you may only be entitled to a partial refund

We cannot accept returns of products considered perishable goods; a few examples of these are (this list Is not definitive): Fresh food, Plants, Livestock, or magazines. Additionally, we cannot refund gift cards.

To process your return, we will need to have proof of purchase from you. Proof of purchase could be in the form of an in-store receipt, order confirmation email or your order reference number. Proof of purchase will need to be sent to us in an email or brought into the store.

If your item has arrived damaged, we will need you to send us some photos of the item. These images are:

Photos of the damage to the item

Photos of the external packaging (e.g. the cardboard box)

Photos of the internal packaging (e.g. the bubble wrap and items still in the box)

A photo of our postage label on the box.

We will also need a brief description of what damage has occurred.

Refunds are issued once we have received the item back and inspected them. 

You will receive an email from us confirming that we have received your item. Once the returned item is inspected, you will receive notification if your refund has been accepted or rejected.

If approved, your refund will be automatically applied to the original method of payment you used. Refunds usually take 1-5 working days, depending on your bank.

If rejected, we can send the item back to you, this will be at your cost. 

In the first instance, we recommend contacting your credit card company or bank as it may take some time for them to process the refund. If your credit card or bank company cannot help, please contact us by email at contact@lincsaquatics.com

We will only replace items that are defective or damaged. We can exchange it for the same item.

To request this, please email contact@lincsaquatics.com. Once you have received confirmation from us via email, please return your item to our warehouse for inspection. Shipping details are provided in “where do I send my returns?”

If the item is faulty or damaged, we will refund any shipping costs to you up to a first-class Royal Mail service.

We will only honour a partial refund of your order in certain circumstances. These could be due to the item being received back damaged or missing an item that was of no fault of our own, or your request was made 30 days after your delivery date.

If the order is an error on your part, we will deduct shipping cost and any discounts from the refund amount.

If you believe you have still been refunded incorrectly, please contact us via email at contact@lincsaquatics.com

You can call us on 01507 451000 or email us at Contact@LincsAquatics.com 

Not happy with the service you have received? 

You can email us directly at Contact@LincsAquatics.com

1. Please make sure your subject is "Complaint" this ensure it goes to the correct department. 

2. Please put as much detail as possible in your complaint, this includes dates, times, names and any significant information to help us look into it. 

3. Your complaint, please be as detailed as possible as to why you are making the complaint. 

4. What is the desired outcome? This will help us work on getting the issue fixed. 

We try our best to respond to all complaints in 7 days from you submitting the email, but due to delays in gathering the correct information, statements & facts, this can take longer. 

Fancy working for us? 

We post all our job openings on Indeed, so if you would like to work for us, have a little look on there for our most recent openings! 

But you can email us at Contact@LincsAquatics.com with the subject being Careers, and send us a cover letter and CV this will be given to the HR department who will contact you when we get a new opening that might match your skillset! 

Or visit our job page on Indeed for our most up to date vacancies Click Here

Firstly SORRY!!!

Our spam filter is set on the highest setting and this sometimes means that genuine emails are sent to the spam folder! We do check this periodically. 

IF you have contacted us and not had a response in 48 hours, drop us a call on 01507451000 where one of our team will be more than happy to help you!