To process your return, we will need to have proof of purchase from you. Proof of purchase could be in the form of an in-store receipt, order confirmation email or your order reference number. Proof of purchase will need to be sent to us in an email or brought into the store.
If your item has arrived damaged, we will need you to send us some photos of the item. These images are:
Photos of the damage to the item
Photos of the external packaging (e.g. the cardboard box)
Photos of the internal packaging (e.g. the bubble wrap and items still in the box)
A photo of our postage label on the box.
We will also need a brief description of what damage has occurred.
